Support

Any tracker that writes steps to Apple Health (iPhone) or Health Connect (Android) works: Apple Watch and Galaxy Watch with their own phones, plus Garmin, Polar, Whoop, Fitbit, Oura and others, once you turn on health sharing in that tracker's own app. The test is always the same: if Apple Health or Health Connect shows today's steps, reTrek will use them.

Step-by-step setup:

• Garmin: iPhone, Android
• Galaxy Watch: Android
• Fitbit: Android
• Polar: iPhone, Android
• Oura Ring: iPhone, Android
• WHOOP: iPhone, Android

reTrek is available for iPhone from the App Store and for Android from Google Play. On Android it needs Android 14 or newer, since that is where Health Connect is built in.

Phones without Google Play services, such as most recent Huawei models, can't run it. Your account works on both platforms: sign in on a new phone and your adventures and progress are there.

Open reTrek and go to Settings → Privacy → Delete Account. This permanently removes your account and the data tied to it, as described in the privacy policy.

Important: deleting your account doesn't cancel your subscription. If you're a PRO subscriber, cancel it first to avoid another charge, in the app (Settings → Account → Manage) or with your store (see the iPhone or Android section).

reTrek updates your progress automatically in the background, so you don't need to keep it open. The one catch: for privacy, iPhone keeps your health data locked while your phone is locked, so new steps are picked up shortly after you next unlock it, not the moment you walk.

To update right now, open your active adventure and tap the refresh button (the circular-arrows icon) at the top.

Still not moving? Check these:

• Open the Health app and look for today's steps. If they're there, reTrek will pick them up. If they're not there, that's the real issue: your iPhone or tracker isn't recording steps to Apple Health (see "Which trackers work?").
• You need an active adventure. Progress only moves while one is active, so start or resume one.
• Make sure reTrek has Apple Health access turned on (see "Connecting Apple Health isn't working").

Steps are in the Health app, but reTrek still isn't picking them up? Reconnecting Apple Health usually fixes it:

1. In reTrek, open Settings → Account.
2. Next to Apple Health, tap Disconnect, then tap Connect. If you see Reconnect or "Use on this device" instead, tap that.
3. If your iPhone asks for Health access, turn on Steps and Walking + Running Distance.
4. Open your active adventure and tap the refresh button. If your progress doesn't move, wait half a minute and tap it again.

Steps from the last 30 days catch up, so the walks you missed still count.

reTrek needs read access to two Apple Health data types to move you along routes:

• Steps
• Walking + Running Distance

On the Health access screen, both toggles start off. Tapping "Allow" without turning them on leaves reTrek with no data, so flip both on.

To turn them on later, open Settings → Privacy and Security → Health → reTrek, and enable both Steps and Walking + Running Distance. You can also do this in the Health app: tap your profile photo → Apps and Services → reTrek.

Just set up a new iPhone? It may not have recorded any steps yet. Walk a little, then check again.

Your watch doesn't send steps to reTrek directly. Garmin Connect shares them with Apple Health, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Garmin Connect, tap More → Settings → Connected Apps → Apple Health, and allow Steps and Walking + Running Distance.
2. Check that it worked: in the Health app, Steps should list Garmin Connect as a source for today. Then open your adventure in reTrek and tap the refresh button.

If your watch's steps lag behind, open Garmin Connect once so it hands them to Apple Health.

If you also carry your iPhone and want the watch's count to win, open the Health app → Browse → Steps → Data Sources and Access → Edit, and drag Garmin Connect to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your watch doesn't send steps to reTrek directly. Polar Flow shares them with Apple Health, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Polar Flow, tap More → General settings, turn on Apple Health, and allow Steps.
2. Check that it worked: in the Health app, Steps should list Polar Flow as a source for today. Then open your adventure in reTrek and tap the refresh button.

Your watch's steps reach Apple Health when it syncs with Polar Flow, so they can lag a little.

If you also carry your iPhone and want the watch's count to win, open the Health app → Browse → Steps → Data Sources and Access → Edit, and drag Polar Flow to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your ring doesn't send steps to reTrek directly. The Oura app shares them with Apple Health, and reTrek reads them from there.

Oura shares your data with Apple Health only while you have an active Oura Membership. That's Oura's rule: without a membership, your steps stay in the Oura app.

The sharing is off until you turn it on:

1. Open the Oura app, tap ☰ → Settings, then under Data sharing tap Apple Health. Turn on Connect to Health and allow Steps.
2. Check that it worked: in the Health app, Steps should list Oura as a source for today. Then open your adventure in reTrek and tap the refresh button.

Oura can take a while to pass on new steps. To send them right away, open the Oura app.

If you also carry your iPhone and want the ring's count to win, open the Health app → Browse → Steps → Data Sources and Access → Edit, and drag Oura to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your WHOOP doesn't send steps to reTrek directly. The WHOOP app shares them with Apple Health, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open the WHOOP app, tap More → App Settings → Integrations → Apple Health. Tap Connect, choose Turn on all (or at least Steps), and tap Allow.
2. Check that it worked: in the Health app, Steps should list WHOOP as a source for today. Then open your adventure in reTrek and tap the refresh button.

Your WHOOP's steps reach Apple Health when it syncs with the WHOOP app, so they can lag a little.

If you also carry your iPhone and want your WHOOP's count to win, open the Health app → Browse → Steps → Data Sources and Access → Edit, and drag WHOOP to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

If more than one app or device writes steps to Apple Health (for example, your iPhone and a Garmin, Fitbit, or other tracker), the same walk can get counted more than once.

The cleanest fix is in Apple Health itself: open the Health app → Browse → Steps → Data Sources and Access, then drag your preferred source (your watch, usually) to the top. The top source wins whenever two overlap.

You can also pick a single source inside reTrek: Settings → Account → Activity source, then choose the one you want to count instead of "All sources."

• That option only appears if more than one source is writing steps, which usually means a third-party tracker alongside your iPhone. If you only use your iPhone, you won't see it.
• Changing it applies to new activity only. Past adventure progress stays as it is.

Health Connect isn't an app with its own icon. On Android 14 and newer it's built into your phone's Settings, which is why it's easy to miss.

The quickest way on any phone: open Settings, tap Search, type "Health Connect" and tap the Health Connect result.

You can also get there through the menus. On Samsung phones: Settings → Security and privacy → More privacy settings → Health Connect. On Pixel phones: Settings → Security and privacy → Privacy controls → Health Connect. Menu names differ between phone brands, so if you can't find it that way, the search always works.

reTrek updates your progress automatically in the background, so you don't need to keep it open. Health Connect batches your phone's own steps about once a minute, and watch or tracker apps sync into it on their own schedule, so a walk can take a little while to appear there, and reTrek picks it up after that.

To update right now, open your active adventure and tap the refresh button (the circular-arrows icon) at the top.

Still not moving? Check these:

• Open Health Connect (see Where do I find Health Connect?) and look for today's steps under Data and access → Steps. If they're there, reTrek will pick them up. If they're not there, that's the real issue (see "No steps are reaching Health Connect").
• You need an active adventure. Progress only moves while one is active, so start or resume one.
• Make sure reTrek has Health Connect access turned on (see "Connecting Health Connect isn't working").

reTrek needs read access to one Health Connect data type to move you along routes:

• Steps

On the permission screen, the toggle starts off. Tapping "Allow" without turning it on leaves reTrek with no data, so flip it on.

To turn it on later, open Health Connect (see Where do I find Health Connect?) → App permissions → reTrek, and turn on Steps. Health Connect stops showing its permission sheet after repeated denials, so this screen is the reliable way back in.

Just set up a new phone? It may not have recorded any steps yet. Walk a little, then check again.

Health Connect stores your steps, and on many newer phones it also counts them from the phone's own sensor. That counting starts the moment an app such as reTrek is allowed to read steps, so right after connecting there is nothing there yet. Walk a little: the first steps land in Health Connect within a minute or two, and reTrek picks them up from there.

Still nothing after a walk? First, check that your phone is allowed to count. Open Health Connect (search your phone's Settings for "Health Connect"), tap Devices, then your phone, and make sure Steps is on.

No Devices section, or your phone isn't listed? Its Health Connect may not count steps on its own yet. Updates can add that, so install any pending ones (search your phone's Settings for "Google Play system update").

Still nothing? Then a step-counting app has to share into Health Connect. Pick the one for your phone:

• Samsung phones: open Samsung Health (install it from Google Play if it's missing), tap ⋮ at the top, then Settings. Under Connected apps and services, tap Health Connect. If it asks, allow Steps. Otherwise tap App permissions → Samsung Health and turn on Steps under Allowed to write.
• Pixel and most other phones: the Google Health (formerly Fitbit) app counts your phone's steps and shares them with Health Connect once you allow it in its settings.
• Own a watch? Its app, such as Garmin Connect, Samsung Health or Google Health (formerly Fitbit), can share steps with Health Connect the same way. Setup steps for each watch are under Which trackers work?.

Once Health Connect → Data and access → Steps shows today's steps, reTrek will pick them up.

Your watch doesn't send steps to reTrek directly. Garmin Connect shares them with Health Connect, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Garmin Connect, tap More (☰) → Settings, then Health Connect (on some versions it's inside Connected Apps), and allow Steps.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list Garmin Connect with today's steps. Then open your adventure in reTrek and tap the refresh button.

Your watch's steps reach Health Connect when it syncs with Garmin Connect, so they can lag a little. Opening Garmin Connect syncs the watch right away.

If you also carry your phone and want the watch's count to win, open Health Connect → Data and access → Steps → Data sources and priority, and move Garmin Connect to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your watch sends its steps to Samsung Health on your phone. Samsung Health shares them with Health Connect, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Samsung Health, tap ⋮ at the top, then Settings. Under Connected apps and services, tap Health Connect. If it asks, allow Steps. Otherwise tap App permissions → Samsung Health and turn on Steps under Allowed to write.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list Samsung Health with today's steps. Then open your adventure in reTrek and tap the refresh button.

Your watch passes its steps to Samsung Health on its own schedule to save battery, so they can lag a little.

If you want Samsung Health's count to win over other step sources, open Health Connect → Data and access → Steps → Data sources and priority, and move Samsung Health to the top. When two sources record the same walk, the source at the top counts. No walk is counted twice either way.

Your Fitbit doesn't send steps to reTrek directly. Google Health (formerly Fitbit) shares them with Health Connect, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Google Health (formerly Fitbit) and tap Connections → Partner apps. Under Add connections, tap "Sync your favorite health apps", then Set up, and allow Steps.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list Google Health (formerly Fitbit) with today's steps. Then open your adventure in reTrek and tap the refresh button.

Your Fitbit's steps reach Health Connect when it syncs with Google Health (formerly Fitbit), so they can lag a little.

If you also carry your phone and want the Fitbit's count to win, open Health Connect → Data and access → Steps → Data sources and priority, and move Google Health (formerly Fitbit) to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your watch doesn't send steps to reTrek directly. Polar Flow shares them with Health Connect, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open Polar Flow, go to General settings, turn on Health Connect, and allow Steps.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list Polar Flow with today's steps. Then open your adventure in reTrek and tap the refresh button.

Your watch's steps reach Health Connect when it syncs with Polar Flow, so they can lag a little.

If you also carry your phone and want the watch's count to win, open Health Connect → Data and access → Steps → Data sources and priority, and move Polar Flow to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your ring doesn't send steps to reTrek directly. The Oura app shares them with Health Connect, and reTrek reads them from there.

Oura shares your data with Health Connect only while you have an active Oura Membership. That's Oura's rule: without a membership, your steps stay in the Oura app.

The sharing is off until you turn it on:

1. Open the Oura app, tap ☰ → Settings, then under Data sharing tap Health Connect, and allow Steps.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list Oura with today's steps. Then open your adventure in reTrek and tap the refresh button.

Oura can take a while to pass on new steps. To send them right away, open the Oura app.

If you also carry your phone and want the ring's count to win, open Health Connect → Data and access → Steps → Data sources and priority, and move Oura to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

Your WHOOP doesn't send steps to reTrek directly. The WHOOP app shares them with Health Connect, and reTrek reads them from there. That sharing is off until you turn it on:

1. Open the WHOOP app, tap More (bottom right) → Account & Settings → Integrations → Health Connect → Set Up, and allow Steps.
2. Check that it worked: open Health Connect (see Where do I find Health Connect?) → Data and access → Steps, which should list WHOOP with today's steps. Then open your adventure in reTrek and tap the refresh button.

Your WHOOP's steps reach Health Connect when it syncs with the WHOOP app, so they can lag a little.

If you also carry your phone and want your WHOOP's count to win, open Health Connect → Data and access → Steps → Data sources and priority, and move WHOOP to the top. When both record the same walk, the source at the top counts. No walk is counted twice either way.

If more than one app or device writes steps to Health Connect (for example, your phone and a Garmin, Fitbit, or other tracker), the same walk can get counted more than once.

The cleanest fix is in Health Connect itself (search your phone's Settings for "Health Connect"): open Data and access → Data sources and priority, then move your preferred source (your watch, usually) to the top of the list. The top source wins whenever two overlap.

You can also pick a single source inside reTrek: Settings → Account → Activity source, then choose the one you want to count instead of "All sources."

• That option only appears if more than one source is writing steps, which usually means a third-party tracker alongside your phone. If you only use your phone, you won't see it.
• Changing it applies to new activity only. Past adventure progress stays as it is.